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Open the svip3 Privacy Policy

Your account details, wallet records and device signals are handled under the svip3 Privacy Policy, so you can understand what we collect before opening an account.

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CONTACT THE TEAM

Switch to Support for Privacy Questions

A direct support path helps you resolve a Privacy Policy question without placing sensitive wallet credentials in a chat. From the account area, use our support channel when a phone verification record, DANA receipt, QRIS reference or device sign-in needs explanation. Include your account contact and the subject of your request, but leave out passwords, wallet PINs and one-time codes. Access remains where local law permits.

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Account privacy

Ask which account details we hold and why they are needed. Our support team can explain a phone verification entry, sign-in event or account change while keeping your password and wallet PIN out of the conversation.

Wallet records

Send the date and reference for a DANA, OVO, GoPay or QRIS transaction when you need a record checked. We can match the payment reference to your account without asking you to disclose a security code.

Access requests

Use support to request a copy, correction or removal review for personal data held in your account. We may first confirm your phone details so a privacy request cannot be made against another account.

DATA HANDLING

Browse svip3 Privacy Controls

Our Privacy Policy is designed around the moments that create account records: opening an account, checking a wallet reference, signing in from a mobile device and contacting support.

Collection

We collect details you provide during account opening, including your contact number and verification response. We also record payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity when needed to reconcile your account.

Cookie use

Cookies and similar browser signals help keep your session connected while you move from login to the account area. You can manage browser cookie settings, though disabling necessary cookies may interrupt sign-in or the display of wallet status.

Account security

We use phone verification and sign-in checks to reduce unauthorised account changes. If a device path looks unusual, support may ask you to confirm account details, but we will not ask for your password, wallet PIN or one-time code.

Record retention

We retain account, payment-reference and support records for as long as needed for the stated service purpose, security checks and applicable legal duties. You can ask support which category applies to a particular record and whether removal is available.

Your requests

You may ask to access, correct or delete personal data, or object to a use where applicable. Include the account phone number and a clear request subject; we may verify ownership before disclosing or changing anything.

Policy changes

When this Privacy Policy changes, we will place the revised wording on the policy page and show the effective date. Check the page before opening an account or linking a new wallet so your consent matches the current terms.

Ask About Privacy Policy

These Privacy Policy answers cover the searches we hear most often before account opening. They explain the records connected with svip3 access, local wallet references, mobile sign-in and data requests. If your situation is different, contact support with your account phone number and a short description, without sending a password or wallet security code.

It covers account details, phone verification, sign-in and device signals, cookie use, payment references, support messages, retention and requests to access or change personal data. It applies to svip3 services where local law permits, and eligibility depends on local law.

DANA and QRIS references help us identify a payment record connected with your account when a wallet status or receipt needs checking. We do not need your wallet PIN or one-time code, and you should not send either through support.

Yes. Send an access request through support with your account phone number and the records you want clarified. We may verify ownership before responding, then explain the relevant account, device, payment-reference or support records.

Contact support and identify the account field or record that appears wrong, such as a phone verification detail or payment reference. We may request a verification step before changing it, so another person cannot alter your account data.

Yes. The policy covers cookies and browser signals used to keep your mobile session connected between login and the account area. You can adjust browser settings, but disabling necessary cookies may prevent sign-in or wallet status from loading.

Retention depends on the record type, its service purpose, security needs and applicable legal duties. Ask support about a specific account, payment-reference or message record, and we will explain whether removal or another request is available.

Use the support channel from your account area and state whether you want access, correction, deletion or a question answered. Include your account phone number, but never include a password, wallet PIN or one-time security code.

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